Shipping Policy

Shipping Policy

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Processing Time

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

• In case of high order volume, processing may be delayed. If there are any significant delays in shipping your order, we will contact you via email.

Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Delivery times vary depending on the shipping method selected:

• Standard Shipping: 8-20 business days

• Express Shipping: 6-10 business days

• Please note that delivery times may be affected by factors outside our control, such as customs delays or courier disruptions.

International Shipping

• We currently offer international shipping to select countries. Please check availability at checkout.

• International delivery times vary between 20-60 business days, depending on the destination.

• Customs, Duties, and Taxes: Customers are responsible for any customs and taxes applied to their orders. We are not responsible for delays caused by customs.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the courier’s website.

Shipping Restrictions

• We are unable to ship to P.O. boxes, APO/FPO addresses, or certain remote areas. If your address falls within these restrictions, we will contact you.

Lost or Damaged Packages

• We are not liable for packages lost or damaged during transit. If your package is lost or damaged, please contact the shipping carrier to file a claim.

• If you received a damaged product, please contact us within 48 hours of delivery with photos of the item and packaging.

Contact Us

For any questions or concerns about shipping, feel free to contact us at support@riveraas.com